FAQs

1. Last Shipping Date:

* Place your order by 18th December for UK shipping or 10th December for International (DPD) shipping to ensure delivery in time for Christmas.

* Orders placed after this date may not arrive in time for Christmas. Please consider expedited shipping options, where available, for late purchases.

2. Returns Policy:
* You have 30 days from delivery of the goods to return/exchange an unwanted/unsuitable order to us. Customers are responsible for any and all associated shipping costs to mail back any returns/exchanges. We do not provide Return Labels. Shipping fees for Returns and Exchanges are non-refundable.
* Proof of purchase (e.g., receipt or order confirmation) is required for all returns.
* Items must be returned in the condition they were received: unworn and with all tags attached. Returns that do not meet these criteria will not be accepted and will be sent back to you.

3. Refunds & Exchanges :
* Refunds will be processed once we have received your item and approved the return condition. Approved refunds will take 3-5 working days to process once we have received the item back. Funds can take up to 10 working days to show back into your account.
* Exchanges will be processed once we have received your item and approved the return condition. Approved exchanges will take 3-5 working days to process once we have received the item back.
* Gift cards are not be eligible for return.

4. Customer Support:
* For assistance with your order, returns, or shipping, please contact us at info@nimsdaistore.com. Our operating hours are Monday to Friday, 08:00–16:00 (excluding Bank Holidays). Emails sent outside these hours will be responded to at the earliest convenience.

Orders take Approx. 2-3 Working Days to be Processed.

Orders are Dispatched Between Monday - Thursday. 

Orders placed on a Friday and the Weekend will be Processed and Dispatched on the following Monday.

We will send you a Shipping Notification email once your order has been sent out.

On the rare occasion that your parcel is held up in customs (depending on your countries customs regulations) we will not be held responsible for any fees/costs associated with this that the customer may incur. If you do not accept those charges, please note that you must contact us to advise you will refuse delivery. We cannot accept liability for the return of the goods. Refused orders will only be refunded once received back in the warehouse.

If you're having trouble placing an order, ensure that all required fields are filled out correctly during checkout. If the issue persists, contact our customer support for assistance, and we'll be happy to help you complete your purchase.

Unfortunately, once an order is picked, we are unable to amend or cancel it.

Please review your order carefully before confirming your purchase. If you have any concerns, contact our customer support for guidance.

To pre-order an item, simply navigate to the product page, select the pre-order option, and proceed to checkout. Your item will be shipped as soon as it becomes available.

Orders may be cancelled due to unforeseen circumstances or payment issues. If you have
concerns about your cancelled order, contact our customer support for clarification.

You have 28 days from delivery of the goods to return/exchange an
unwanted/unsuitable order to us.

Customer are responsible for any and all associated shipping costs to mail back any returns/exchanges. We do not provide Return Labels.

Fees for Returns and Exchanges are non-refundable.

Get in touch with us if you wish to return an item: Please send the Nimsdai Store Team an email here

Yes, we are pleased to offer free global shipping on orders over £175.

Not all online products may be available in our physical stores. For specific product availability, please contact our customer support here

We aim to provide sizing information on each individual product page. Please be aware that size and fit can vary amongst product and brands. Should you need help with product sizing, please reach out to our Customer Service Team, and they will be delighted to assist you.

Yes, we periodically restock popular items. Keep an eye on our website or subscribe to our newsletter to stay informed about restocks and new arrivals.

Yes, we occasionally offer discounts and promotions. Stay tuned to our website or subscribe to our newsletter to be the first to know about exclusive deals and special offers.

If you believe your item needs to be repaired and falls within the warranty agreement, please reach out to the Nimsdai Store Team here.

Each item comes with individual instructions for care on the drop down item description on the online store page. This provides the best instructions to care for your new item.

At Nimsdai Store we take pride in delivering high-quality outdoor clothing designed for durability and performance. On the occasion, a product has failed, we would ask that you send a photo of the defect with a description to info@nimsdaistore.com with proof of
purchase. This coverage applies to the original purchaser. Exclusions apply for misuse, neglect, alterations, or natural wear and tear.

Any repairs or replacements will be reviewed on a case-by-case basis and at our discretion. This warranty is subject to modification by Nimsdai Store at any time. Thank
you for choosing quality and performance with us.

At Nimsdai Store, we believe that together we can make positive change. Committed to both exploration and environmental responsibility, we are dedicated to crafting high-performance
mountaineering and urban clothing while minimising our ecological footprint by working with the best. 

By buying from Nimsdai Store you are giving back – 5% of all proceeds from Nimsdai Store go to the Nimsdai Foundation to support projects that Inspire, Protect and
Educate and redefine what is possible.

We are a small company, and as we continue to grow, so does our dedication to sustainability. We are continually working to develop and improve.

No, you can browse our website and explore our products without creating an account.

However, having an account streamlines the checkout process and allows you to track your orders more easily.

Creating an account is quick and easy. Simply click on the "Sign Up" or "Create Account". Follow the prompts to provide your details, and you'll be all set to enjoy a personalised shopping experience.

If you're locked out or have forgotten your password, click on the "Forgot Password" link on the login page. Follow the instructions sent to your email to reset your password and regain access to your account.

We reserve the right to modify prices on Nimsdaistore.com at any time without notice. Changes will
not affect orders in respect of which we have already sent a Shipping confirmation.

Although we try to ensure all our product prices displayed are accurate, errors may sometimes occur from time to time. If we discover an error in the price of a product, we shall be under no obligation to accept or fulfil an order for this product at the incorrect price and reserve the right to cancel such an order that has been accepted or is in transit.

We are pleased to team up with Klarna to offer our customers the ability to shop and pay in instalments or buy now and pay within 30 days. You can find out all about Klarna’s services and how this can help you spread the cost of your shop here: https://www.klarna.com/uk/smoooth/

Sale items are available for a limited time and are subject to availability. Check our "Sale" section for the latest discounted products.

During checkout, enter your promo code in the designated field to enjoy exclusive discounts. Please review the terms and conditions associated with each promo code.

Expiration Disclaimers

Promo code is valid for one-time use only

Promo code valid from date displayed or communicated
Product Restriction Disclaimers

Valid on all products, some exclusions may apply

Promo code excludes gift cards and e-gift cards purchases
General Coupon Disclaimers

Cannot be combined with any other promo codes

Promo code has no cash value

Code must be entered at checkout

Offer valid on in-stock items only

Offer not valid on previous purchases

Limit one coupon per customer

Company reserves the right to modify or cancel promo code at any time