Orders
What is your delivery policy?
What is your delivery policy?
Orders take Approx. 2-3 Working Days to be Processed.
Orders are Dispatched Between Monday - Thursday.
Orders placed on a Friday and the Weekend will be Processed and Dispatched on the following Monday.
We will send you a Shipping Notification email once your order has been sent out.
What about International Customs Fees?
What about International Customs Fees?
On the rare occasion that your parcel is held up in customs (depending on your countries customs regulations) we will not be held responsible for any fees/costs associated with this that the customer may incur. If you do not accept those charges, please note that you must contact us to advise you will refuse delivery. We cannot accept liability for the return of the goods. Refused orders will only be refunded once received back in the warehouse.
I can't place an order
I can't place an order
If you're having trouble placing an order, ensure that all required fields are filled out correctly during checkout. If the issue persists, contact our customer support for assistance, and we'll be happy to help you complete your purchase.
Can I amend or cancel an order
Can I amend or cancel an order
Unfortunately, once an order is picked, we are unable to amend or cancel it.
Please review your order carefully before confirming your purchase. If you have any concerns, contact our customer support for guidance.
How do I pre-order an item
How do I pre-order an item
To pre-order an item, simply navigate to the product page, select the pre-order option, and proceed to checkout. Your item will be shipped as soon as it becomes available.
Why has my order been cancelled?
Why has my order been cancelled?
Orders may be cancelled due to unforeseen circumstances or payment issues. If you have
concerns about your cancelled order, contact our customer support for clarification.
How do I return an item?
How do I return an item?
You have 28 days from delivery of the goods to return/exchange an
unwanted/unsuitable order to us.
Customer are responsible for any and all associated shipping costs to mail back any returns/exchanges. We do not provide Return Labels.
Fees for Returns and Exchanges are non-refundable.
Get in touch with us if you wish to return an item: Please send the Nimsdai Store Team an email here
Can I get free shipping on my order?
Can I get free shipping on my order?
Yes, we are pleased to offer free global shipping on orders over £175.
Product Support
Are all products from the online shop available in your stores?
Are all products from the online shop available in your stores?
Not all online products may be available in our physical stores. For specific product availability, please contact our customer support here
How do I know my size?
How do I know my size?
We aim to provide sizing information on each individual product page. Please be aware that size and fit can vary amongst product and brands. Should you need help with product sizing, please reach out to our Customer Service Team, and they will be delighted to assist you.
Do you restock?
Do you restock?
Yes, we periodically restock popular items. Keep an eye on our website or subscribe to our newsletter to stay informed about restocks and new arrivals.
Do you offer discounts
Do you offer discounts
Yes, we occasionally offer discounts and promotions. Stay tuned to our website or subscribe to our newsletter to be the first to know about exclusive deals and special offers.
Do you offer repairs?
Do you offer repairs?
If you believe your item needs to be repaired and falls within the warranty agreement, please reach out to the Nimsdai Store Team here.
Product care
Product care
Each item comes with individual instructions for care on the drop down item description on the online store page. This provides the best instructions to care for your new item.
Warranty
What is your warranty policy?
What is your warranty policy?
At Nimsdai Store we take pride in delivering high-quality outdoor clothing designed for durability and performance. On the occasion, a product has failed, we would ask that you send a photo of the defect with a description to info@nimsdaistore.com with proof of
purchase. This coverage applies to the original purchaser. Exclusions apply for misuse, neglect, alterations, or natural wear and tear.
Any repairs or replacements will be reviewed on a case-by-case basis and at our discretion. This warranty is subject to modification by Nimsdai Store at any time. Thank
you for choosing quality and performance with us.
Sustainability
How is Nimsdai Store working to be sustainable?
How is Nimsdai Store working to be sustainable?
At Nimsdai Store, we believe that together we can make positive change. Committed to both exploration and environmental responsibility, we are dedicated to crafting high-performance
mountaineering and urban clothing while minimising our ecological footprint by working with the best.
By buying from Nimsdai Store you are giving back – 5% of all proceeds from Nimsdai Store go to the Nimsdai Foundation to support projects that Inspire, Protect and
Educate and redefine what is possible.
We are a small company, and as we continue to grow, so does our dedication to sustainability. We are continually working to develop and improve.
Account
Do I need an account to place an order
Do I need an account to place an order
No, you can browse our website and explore our products without creating an account.
However, having an account streamlines the checkout process and allows you to track your orders more easily.
How do I create an account
How do I create an account
Creating an account is quick and easy. Simply click on the "Sign Up" or "Create Account". Follow the prompts to provide your details, and you'll be all set to enjoy a personalised shopping experience.
I am locked out /forgot my password
I am locked out /forgot my password
If you're locked out or have forgotten your password, click on the "Forgot Password" link on the login page. Follow the instructions sent to your email to reset your password and regain access to your account.
Payments
Price
Price
We reserve the right to modify prices on Nimsdaistore.com at any time without notice. Changes will
not affect orders in respect of which we have already sent a Shipping confirmation.
Although we try to ensure all our product prices displayed are accurate, errors may sometimes occur from time to time. If we discover an error in the price of a product, we shall be under no obligation to accept or fulfil an order for this product at the incorrect price and reserve the right to cancel such an order that has been accepted or is in transit.
What instalment payment options do you offer?
What instalment payment options do you offer?
We are pleased to team up with Klarna to offer our customers the ability to shop and pay in instalments or buy now and pay within 30 days. You can find out all about Klarna’s services and how this can help you spread the cost of your shop here: https://www.klarna.com/uk/smoooth/
Other
Sale Items
Sale Items
Sale items are available for a limited time and are subject to availability. Check our "Sale" section for the latest discounted products.
Where do I put in a promo code/ Promo code terms and usage
Where do I put in a promo code/ Promo code terms and usage
During checkout, enter your promo code in the designated field to enjoy exclusive discounts. Please review the terms and conditions associated with each promo code.
Expiration Disclaimers
Promo code is valid for one-time use only
Promo code valid from date displayed or communicated
Product Restriction Disclaimers
Valid on all products, some exclusions may apply
Promo code excludes gift cards and e-gift cards purchases
General Coupon Disclaimers
Cannot be combined with any other promo codes
Promo code has no cash value
Code must be entered at checkout
Offer valid on in-stock items only
Offer not valid on previous purchases
Limit one coupon per customer
Company reserves the right to modify or cancel promo code at any time
Can’t find the answer to your query here? Contact us.